Frequently Asked Questions (FAQs)
We’ve answered some of the most common questions below. If you need further help, feel free to contact our support team anytime.
Orders & Processing
How long does it take to process my order?
We process all orders within 0–1 business day (Monday to Friday). Orders placed on weekends or holidays are processed on the next working day.
Can I cancel or change my order?
If your order has not yet been dispatched, we may be able to cancel or update it. Please contact us as soon as possible.
Shipping & Delivery
How long does delivery take?
Delivery usually takes 1–3 business days after dispatch within the UK.
How much does shipping cost?
- Free shipping on orders over £300 GBP
- £5 GBP flat rate for orders under £300
Shipping costs are clearly shown at checkout.
Do you ship outside the UK?
Currently, we only deliver within the United Kingdom. For special requests, feel free to contact us.
Will I receive tracking information?
If tracking is available from the courier, we will provide it after dispatch so you can follow your order.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused and in its original condition.
How long does it take to get a refund?
Once your return is approved, refunds are processed within 7 days to your original payment method.
Are returns free?
Yes, we offer cost-free returns. Please contact us first to arrange the return process.
What if my item arrives damaged or incorrect?
Please contact us as soon as possible. We will resolve the issue by offering a replacement or refund at no additional cost.
Products
Are your products natural?
Yes, our products are natural and air-dried, with no unnecessary additives or artificial preservatives.
Are these treats suitable for all dogs?
Most of our treats are suitable for a wide range of dogs, but we recommend supervising your pet while chewing and ensuring the product matches your dog’s size and chewing habits.
How should I store the products?
Store in a cool, dry place and keep sealed after opening to maintain freshness.
Payments & Security
What payment methods do you accept?
We accept secure payments through trusted third-party payment providers. Available options will be shown at checkout.
Is my payment information secure?
Yes, all payments are processed through secure systems. We do not store sensitive payment details.
Contact & Support
How can I contact you?
You can reach us anytime:
📧 Email: support@azorts.shop
📞 Phone: +44 7575 800662
📍 Address:
1 Nathan Drive
Salford M3 6BA
United Kingdom