At Azorts, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process in line with UK consumer standards.
Return Eligibility
You may return items within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
For hygiene and safety reasons, we may not be able to accept returns on opened or used pet treat products unless they are faulty or damaged.
How to Request a Return
To initiate a return, please contact our support team:
📧 Email: support@azorts.shop
📞 Phone: +44 7575 800662
Please include your order number and reason for return. We will provide instructions on how to proceed.
Refunds
Once your returned item is received and inspected, we will process your refund.
- Refunds are issued within 7 days after approval
- Refunds are made using the original payment method
- You will receive confirmation once the refund has been completed
Return Costs
We offer cost-free returns.
This means:
- You will not be charged a return handling fee
- Return shipping may be arranged or reimbursed depending on the situation
Damaged, Faulty, or Incorrect Items
If your order arrives:
- Damaged
- Faulty
- Incorrect
Please contact us as soon as possible (preferably within 48 hours of delivery).
We will resolve the issue quickly, which may include a replacement or full refund at no cost to you.
Non-Returnable Items
For safety and hygiene reasons, certain items may not be eligible for return, including:
- Opened or partially used pet treats (unless faulty)
- Items not in their original condition
Late or Missing Refunds
If you have not received your refund within the stated time:
- Check your bank or payment account
- Contact your payment provider
- If the issue persists, contact us directly
Your Consumer Rights
This policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations.
Contact Information
Azorts Customer Support (24/7)
📧 Email: support@azorts.shop
📞 Phone: +44 7575 800662
📍 Address:
1 Nathan Drive
Salford M3 6BA
United Kingdom